I just spent an hour and a half on line and on the phone with a Microsoft representative in the Phillipines trying to get my Office ( Word, Excel) to run properly. The actual repairs took a few minutes. A long time was spent trying to find my account in the Microsoft system. I have no idea where they came up with the email address that they had on record, but we finally found it. (I have written it down since then.)
My Word now works again. Now I have to call another number to iron out the fact that photos will not load since I have loaded Windows 10. I will do that another day.
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